Access Review Request Email History With AfterShip Reviews
Plans: All Platforms: Shopify
Keeping a tab on factors like email deliverability, open rates, click-through rates, etc., is important to learn how well customers receive your brand message. AfterShip Reviews shows review request email history so that you gather maximum customer feedback. It helps you gain valuable insights, which further aids in improving the quality of products.
Please note that your emails won't be triggered if your email quota has already been exhausted. However, your saved emails will be in our system for 30 days before being removed permanently.
In this tutorial, we’ll discuss:
How to access the review request email history
Filter and Search
Send now and Pause
Resume and Delete
Log in to AfterShip Reviews admin dashboard
Navigate to Review request emails > Email history
The data you get under Email history is well segregated and detailed, which helps you access valuable insights regarding your review request emails.
Orders with email sent: It depicts the total number of orders for which you've sent an email.
Total emails sent: It depicts the total number of emails sent.
Open rate: It shows the percentage of customers who have opened your review request emails.
Reviews: It shows the number of reviews fetched from the emails sent.
For NPS email history, go to Net Promoter Score > NPS email history
For scheduled and paused emails
You can search the emails by order number or customer email
You can filter the emails by the scheduled date, or the email type
For sent emails
You can search the emails by order number or customer email
You can filter the emails by the email status, the sent date, or the email type
Please find the status definitions below:
Processed - The email has been sent but haven’t been delivered to the recipient’s inbox
Delivered - The recipient has received the email
Opened - The recipient has opened the email
Clicked - The recipient has clicked the email
Left reviews - The recipient has left reviews through the email
Bounced - The recipient’s email client refused to receive the email, or the email address doesn't exist
Dropped - The email platform (SendGrid) refused to send the email to the recipient. Refer to this document for details.
Marked as spam - The recipient has marked the email as spam
For scheduled emails, you can choose to send or pause them individually or in bulk.
Individually
In bulk
If you choose to click Send now, the selected email(s) will be sent out immediately. However, there are certain conditions wherein the send now button will be disabled, such as:
If there is not enough quota to send automatic review request emails, then the send now button will be disabled.
If the NPS feature is expired, then the send now button for NPS request emails will be disabled.
If the email templates are under content review or the organization has been added to our blacklist, then the send now button for both review request emails and NPS request emails will be disabled.
If you choose to click Pause, the selected email(s) will be moved to the Paused status and won't be sent. You can go to the Paused tab and resume the email when you are ready to send it.
For Paused emails, you can choose to resume or delete them individually or in bulk
Individually
In bulk
If you choose to click Resume as scheduled, the selected email will be sent on the originally scheduled date.
If some emails are already past their original scheduled date, we will let you choose whether you want to send them immediately or keep them paused.
If you choose to click Send now, the emails past their original scheduled time will be sent out immediately, and others will be resumed as scheduled.
If you choose to click Keep them paused, the emails past their original scheduled time won't be changed, and others will be resumed as scheduled.
If some emails are already past their original scheduled date, and the remaining automatic review request email quota is not enough to send out all these emails, then these emails can’t be resumed. In this case, if the merchant chooses to reselect emails, then the emails past their original scheduled time won’t be changed, and others will be resumed as scheduled.
If the merchant chooses the Delete option, then the selected emails will be deleted and can’t be restored anymore.
Note: The email history data will be updated within 10 minutes of a change.
If you have any queries, feel free to connect with our support team for quick assistance.
Keeping a tab on factors like email deliverability, open rates, click-through rates, etc., is important to learn how well customers receive your brand message. AfterShip Reviews shows review request email history so that you gather maximum customer feedback. It helps you gain valuable insights, which further aids in improving the quality of products.
Please note that your emails won't be triggered if your email quota has already been exhausted. However, your saved emails will be in our system for 30 days before being removed permanently.
What you’ll learn
In this tutorial, we’ll discuss:
How to access the review request email history
Filter and Search
Send now and Pause
Resume and Delete
How to access the review request email history
Log in to AfterShip Reviews admin dashboard
Navigate to Review request emails > Email history
The data you get under Email history is well segregated and detailed, which helps you access valuable insights regarding your review request emails.
Orders with email sent: It depicts the total number of orders for which you've sent an email.
Total emails sent: It depicts the total number of emails sent.
Open rate: It shows the percentage of customers who have opened your review request emails.
Reviews: It shows the number of reviews fetched from the emails sent.
For NPS email history, go to Net Promoter Score > NPS email history
Filter and Search
For scheduled and paused emails
You can search the emails by order number or customer email
You can filter the emails by the scheduled date, or the email type
For sent emails
You can search the emails by order number or customer email
You can filter the emails by the email status, the sent date, or the email type
Please find the status definitions below:
Processed - The email has been sent but haven’t been delivered to the recipient’s inbox
Delivered - The recipient has received the email
Opened - The recipient has opened the email
Clicked - The recipient has clicked the email
Left reviews - The recipient has left reviews through the email
Bounced - The recipient’s email client refused to receive the email, or the email address doesn't exist
Dropped - The email platform (SendGrid) refused to send the email to the recipient. Refer to this document for details.
Marked as spam - The recipient has marked the email as spam
Send now and Pause
For scheduled emails, you can choose to send or pause them individually or in bulk.
Individually
In bulk
If you choose to click Send now, the selected email(s) will be sent out immediately. However, there are certain conditions wherein the send now button will be disabled, such as:
If there is not enough quota to send automatic review request emails, then the send now button will be disabled.
If the NPS feature is expired, then the send now button for NPS request emails will be disabled.
If the email templates are under content review or the organization has been added to our blacklist, then the send now button for both review request emails and NPS request emails will be disabled.
If you choose to click Pause, the selected email(s) will be moved to the Paused status and won't be sent. You can go to the Paused tab and resume the email when you are ready to send it.
Resume and Delete
For Paused emails, you can choose to resume or delete them individually or in bulk
Individually
In bulk
If you choose to click Resume as scheduled, the selected email will be sent on the originally scheduled date.
If some emails are already past their original scheduled date, we will let you choose whether you want to send them immediately or keep them paused.
If you choose to click Send now, the emails past their original scheduled time will be sent out immediately, and others will be resumed as scheduled.
If you choose to click Keep them paused, the emails past their original scheduled time won't be changed, and others will be resumed as scheduled.
If some emails are already past their original scheduled date, and the remaining automatic review request email quota is not enough to send out all these emails, then these emails can’t be resumed. In this case, if the merchant chooses to reselect emails, then the emails past their original scheduled time won’t be changed, and others will be resumed as scheduled.
If the merchant chooses the Delete option, then the selected emails will be deleted and can’t be restored anymore.
Note: The email history data will be updated within 10 minutes of a change.
If you have any queries, feel free to connect with our support team for quick assistance.
Updated on: 20/06/2023
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