Manage Customer Reviews Review Management Dashboard
Plans: Free, Essentials, Pro, Enterprise Learn more Platforms: Shopify
AfterShip reviews is a one-stop solution for Shopify merchants that want positive and genuine reviews for their products. It lets you import the latest 100 reviews with 4- and 5-star ratings from AliExpress and 500 reviews from a CSV file. In addition, you collect customer feedback from review request emails and storefront as well.
Besides enabling you to enjoy the rain of reviews, AfterShip Reviews offers a powerful dashboard to facilitate review management.
Connect your store with AfterShip Reviews. Easily decide the reviews you want to publish on your store and which ones you wish to hide with an intuitive and interactive reviews management dashboard.
Go to the Reviews in the AfterShip Reviews admin > All reviews
All your published and unpublished reviews collected from various channels and sources will be listed there. You can perform individual and bulk actions to edit and publish as per requirements.
Easily check the latest reviews in a centralized format
Effortlessly publish/unpublish reviews gathered for different products
Give immediate response/reply to customer feedback
Edit, move or delete reviews swiftly
Use the checkbox to handle a multitude of reviews at once
Mark reviews as featured to always display them first
Set filters like Product name, Ratings, Status, Reply, Photos/Videos, Verification, and Source to fetch information you want
Use sorting options related to created time and star ratings to get your hands on the desired data
Enjoy quick results by simply entering product name, review content, or customer's email address in the search box
Go to the Reviews in the AfterShip Reviews admin > All products
➡️ Get a bird's eye view of all your store products
➡️ Find the product you are looking for with the help of instant search bar
For enhanced visibility, each product will accompany the following key details:
Published: The number of published reviews that can be seen in your storefront.
Total reviews: The total number of reviews the product has received till now (including text, photo, and video reviews).
Average rating: The total number of 1,2,3,4 and 5-star ratings received divided by the number of possible ratings.
Actions: Click on the “View” button to see the imported reviews of individual products.
Upon clicking on any product, one page will be opened up, where you will get complete review-related details like this:
Reviewer: The name of the customer and the country of origin
Content: It shows the actual text review a customer has given for the product
Publish: It indicates whether the product review is published in your store or not. To unpublish the review from your store, shift the toggle to the left or vice versa
Rating: The average rating the product has received
Actions: Reply, edit, share, mark reviews as featured, move, or delete reviews
Photos/Videos: The actual product images/videos uploaded by the reviewer
Date: The date on which the reviewer has given the review
Source: From where the review has been imported. For example: The “AliExpress” tag visible in the below-attached screenshot means that the review has been imported from AliExpress.
Verification: To sort reviews based on verification
More filters, search bar, and sorting fields are available to make the review management a breeze.
All the functions and features in the review management dashboard are available for Free, Essentials, Pro, and Enterprise plans users except for the Reply to customers feature, which is only available for Essentials, Pro, and Enterprise plans users.
Need help with review management? Say hello to our chat support team now.
Overview
AfterShip reviews is a one-stop solution for Shopify merchants that want positive and genuine reviews for their products. It lets you import the latest 100 reviews with 4- and 5-star ratings from AliExpress and 500 reviews from a CSV file. In addition, you collect customer feedback from review request emails and storefront as well.
Besides enabling you to enjoy the rain of reviews, AfterShip Reviews offers a powerful dashboard to facilitate review management.
Manage all your reviews effortlessly
Connect your store with AfterShip Reviews. Easily decide the reviews you want to publish on your store and which ones you wish to hide with an intuitive and interactive reviews management dashboard.
Go to the Reviews in the AfterShip Reviews admin > All reviews
All your published and unpublished reviews collected from various channels and sources will be listed there. You can perform individual and bulk actions to edit and publish as per requirements.
Easily check the latest reviews in a centralized format
Effortlessly publish/unpublish reviews gathered for different products
Give immediate response/reply to customer feedback
Edit, move or delete reviews swiftly
Use the checkbox to handle a multitude of reviews at once
Mark reviews as featured to always display them first
Set filters like Product name, Ratings, Status, Reply, Photos/Videos, Verification, and Source to fetch information you want
Use sorting options related to created time and star ratings to get your hands on the desired data
Enjoy quick results by simply entering product name, review content, or customer's email address in the search box
Comprehensive product dashboard
Go to the Reviews in the AfterShip Reviews admin > All products
➡️ Get a bird's eye view of all your store products
➡️ Find the product you are looking for with the help of instant search bar
For enhanced visibility, each product will accompany the following key details:
Published: The number of published reviews that can be seen in your storefront.
Total reviews: The total number of reviews the product has received till now (including text, photo, and video reviews).
Average rating: The total number of 1,2,3,4 and 5-star ratings received divided by the number of possible ratings.
Actions: Click on the “View” button to see the imported reviews of individual products.
Individual product reviews page
Upon clicking on any product, one page will be opened up, where you will get complete review-related details like this:
Reviewer: The name of the customer and the country of origin
Content: It shows the actual text review a customer has given for the product
Publish: It indicates whether the product review is published in your store or not. To unpublish the review from your store, shift the toggle to the left or vice versa
Rating: The average rating the product has received
Actions: Reply, edit, share, mark reviews as featured, move, or delete reviews
Photos/Videos: The actual product images/videos uploaded by the reviewer
Date: The date on which the reviewer has given the review
Source: From where the review has been imported. For example: The “AliExpress” tag visible in the below-attached screenshot means that the review has been imported from AliExpress.
Verification: To sort reviews based on verification
More filters, search bar, and sorting fields are available to make the review management a breeze.
Supported plans
All the functions and features in the review management dashboard are available for Free, Essentials, Pro, and Enterprise plans users except for the Reply to customers feature, which is only available for Essentials, Pro, and Enterprise plans users.
Need help with review management? Say hello to our chat support team now.
Updated on: 17/07/2023
Thank you!