Manage Reviews on Reviews Management Dashboard
Plans: Free, Essentials, Pro, Enterprise Learn more Platforms: Shopify
AfterShip reviews is a one-stop solution for Shopify merchants that want positive and genuine reviews for their products. It lets you import the latest 100 reviews with 4- and 5-star ratings from AliExpress and 500 reviews from a CSV file. In addition, you collect customer feedback from review request emails, [Trustpilot](https://reviews.crisp.help/en/article/connect-trustpilot-with-aftership-reviews-jv00bm/), and your storefront as well.
Besides enabling you to enjoy the collection of authentic reviews, AfterShip Reviews offers a powerful dashboard to facilitate review management.
Connect your store with AfterShip Reviews to effortlessly collect reviews from and manage reviews for your online store on one centralized dashboard. Easily decide the reviews you want to publish on your store and which ones you wish to hide with an intuitive and interactive reviews management dashboard.
Go to the Reviews section in your AfterShip Reviews admin.
Navigate to the All reviews dashboard.
All your published and unpublished reviews collected from various channels and sources will be listed there. You can perform individual and bulk actions to edit and publish as per requirements.
Easily check the latest reviews in a centralized format.
Effortlessly publish and unpublish reviews gathered for different products from different sources.
Give immediate response/reply to customer feedback.
Edit, move, share, or delete reviews swiftly.
Use the checkbox to take bulk action for multiple reviews at once like publish, unpublish, delete, move to another product, and mark/remove reviews from featured reviews category.
Mark reviews as featured to always display them first on the review widget.
Set filters like Product name, Ratings, Status, Reply, Photos/Videos, Verification, Source, Featured, Review type, and Rewarded reviews to fetch information you want instantly.
Use sorting options related to created time, star ratings, and helpfulness to get your hands on the desired data.
Enjoy quick results by simply entering product name, review content, or customer's email address in the search box.
AfterShip Reviews allows you to manage reviews on a product level on the All products reviews dashboard. The dashboard gives you the complete overview of all your store products and the customer reviews and ratings received for each one of them. Upon selecting individual products, you can access the reviews dashboard of every product detailing the average star ratings, number of reviews received with the list of text, video, and photo store and product reviews collected for the product displayed on the dashboard for you to manage as you deem fit.
Go to the Reviews dashboard in your AfterShip Reviews admin.
Go to All products dashboard to access reviews on product-level.
See all your store products and their reviews from every platform at a glance.
Find the product you are looking for with the help of instant search bar.
For enhanced visibility, each product will accompany the following key details:
Published: The number of published reviews that can be seen on your storefront.
Total reviews: The total number of reviews the product has received till now (including text, photo, and video reviews).
Average rating: The total number of 1,2,3,4 and 5-star ratings received divided by the number of possible ratings.
Actions: Click on the View button to see the imported or collected reviews of individual products.
Upon clicking any of the product, a comprehensive dashboard will be opened where you will get complete review-related details of that product.
Beneath the product title, you'll find the average rating and the total number of reviews the product has received, along with a clear breakdown of how many 1 to 5-star ratings it has earned.
On the reviews dashboard, you will see the following information.
Reviewer: The name of the customer and their country of origin (map).
Content: It shows the actual star rating and text review a customer has given for the product, the date when the review was submitted, likes/dislikes the review has received online from other customers/website visitors, along with the videos and images, if added by the customer.
Status: It indicates whether the product review is published or unpublished on your store. Reviews yet to be published will be labelled as Pending.
Publish: Under the Publish tab, you get the option of publishing and unpublishing reviews.
Actions: Under Actions, you can reply to, edit, share, mark as featured, move, or delete reviews.
Filters: You can apply the available filters to retrieve information you want instantly. Here are some of the filters you can apply to make data management much easier.
a. Rating: To sort reviews based on the average rating the product has received.
b. Photos/Videos: To sort reviews based on if the actual product images/videos have been uploaded by the reviewer.
c. Source: To sort from where the review has been imported. For example: The Trustpilot tag visible in the below-attached screenshot means that the review has been imported from Trustpilot.
d. Verification: To sort reviews based on verification.
Find the complete list of filters here.
Use sorting options related to created time, star ratings, and helpfulness to get your hands on the desired data.
At the top-right corner of the dashboard, you will see the following options.
Export: Export the reviews data for the product. You can export the complete data or download data based on the filters applied.
Refresh: Refresh the dashboard to refresh the data in real-time.
View reviews on your store: The option will take you the review widget of the product you are currently on.
All the functions and features in the review management dashboard are available for Free, Essentials, Pro, and Enterprise plans users except for the Reply to customers feature, which is only available for Essentials, Pro, and Enterprise plans users.
Overview
AfterShip reviews is a one-stop solution for Shopify merchants that want positive and genuine reviews for their products. It lets you import the latest 100 reviews with 4- and 5-star ratings from AliExpress and 500 reviews from a CSV file. In addition, you collect customer feedback from review request emails, [Trustpilot](https://reviews.crisp.help/en/article/connect-trustpilot-with-aftership-reviews-jv00bm/), and your storefront as well.
Besides enabling you to enjoy the collection of authentic reviews, AfterShip Reviews offers a powerful dashboard to facilitate review management.
Manage all your reviews effortlessly
Connect your store with AfterShip Reviews to effortlessly collect reviews from and manage reviews for your online store on one centralized dashboard. Easily decide the reviews you want to publish on your store and which ones you wish to hide with an intuitive and interactive reviews management dashboard.
Go to the Reviews section in your AfterShip Reviews admin.
Navigate to the All reviews dashboard.
All your published and unpublished reviews collected from various channels and sources will be listed there. You can perform individual and bulk actions to edit and publish as per requirements.
Easily check the latest reviews in a centralized format.
Effortlessly publish and unpublish reviews gathered for different products from different sources.
Give immediate response/reply to customer feedback.
Edit, move, share, or delete reviews swiftly.
Use the checkbox to take bulk action for multiple reviews at once like publish, unpublish, delete, move to another product, and mark/remove reviews from featured reviews category.
Mark reviews as featured to always display them first on the review widget.
Set filters like Product name, Ratings, Status, Reply, Photos/Videos, Verification, Source, Featured, Review type, and Rewarded reviews to fetch information you want instantly.
Use sorting options related to created time, star ratings, and helpfulness to get your hands on the desired data.
Enjoy quick results by simply entering product name, review content, or customer's email address in the search box.
Supported filters
| Filter Category | Description | Options |
|---|---|---|
| Ratings | This filter allows you to sort reviews based on their rating. You can select specific ratings to view only reviews that meet those criteria. | 5 stars, 4 stars, 3 stars, 2 stars, 1 star |
| Status | The status of the review can be either published or unpublished. A published review is visible to others, while an unpublished review might be pending or hidden. | Published, Unpublished |
| Source | This filter helps you track where the review originated from, whether it was automatically requested, submitted manually, or imported through other platforms. | Automatic review requests, Manual review requests, Submitted in store, AliExpress, CSV upload, Trustpilot |
| Reply | Allows you to filter reviews based on whether your have replied to them them or not. This is useful for analyzing customer interaction or ensuring responses are provided. | With reply, Without reply |
| Photos/Videos | Filter reviews based on whether they include photos or videos. Some reviews may be more detailed or impactful with visual content. | Without photos/videos, With photos, With videos |
| Review type | This filter allows you to sort filters based on whether it is a store review or a product review. | Store review, Product review |
| Verification | This filter lets you differentiate between verified and unverified reviews. | Verified, Unverified |
| Featured | This filter shows whether a review has been marked as Featured by you. Featured reviews are often highlighted because they are deemed important or helpful and appear first on the review widget. | Featured reviews, Non-featured reviews |
| Rewarded Reviews | This filter helps you identify whether reviews were incentivized. AfterShip Reviews offer rewards to customers in exchange for submitting a review. If you are running a referral and reward program, you can filter the reviews for which customers were rewarded. | Rewarded, Not rewarded |
Comprehensive product dashboard
AfterShip Reviews allows you to manage reviews on a product level on the All products reviews dashboard. The dashboard gives you the complete overview of all your store products and the customer reviews and ratings received for each one of them. Upon selecting individual products, you can access the reviews dashboard of every product detailing the average star ratings, number of reviews received with the list of text, video, and photo store and product reviews collected for the product displayed on the dashboard for you to manage as you deem fit.
Go to the Reviews dashboard in your AfterShip Reviews admin.
Go to All products dashboard to access reviews on product-level.
See all your store products and their reviews from every platform at a glance.
Find the product you are looking for with the help of instant search bar.
For enhanced visibility, each product will accompany the following key details:
Published: The number of published reviews that can be seen on your storefront.
Total reviews: The total number of reviews the product has received till now (including text, photo, and video reviews).
Average rating: The total number of 1,2,3,4 and 5-star ratings received divided by the number of possible ratings.
Actions: Click on the View button to see the imported or collected reviews of individual products.
Individual product reviews page
Upon clicking any of the product, a comprehensive dashboard will be opened where you will get complete review-related details of that product.
Beneath the product title, you'll find the average rating and the total number of reviews the product has received, along with a clear breakdown of how many 1 to 5-star ratings it has earned.
On the reviews dashboard, you will see the following information.
Reviewer: The name of the customer and their country of origin (map).
Content: It shows the actual star rating and text review a customer has given for the product, the date when the review was submitted, likes/dislikes the review has received online from other customers/website visitors, along with the videos and images, if added by the customer.
Status: It indicates whether the product review is published or unpublished on your store. Reviews yet to be published will be labelled as Pending.
Publish: Under the Publish tab, you get the option of publishing and unpublishing reviews.
Actions: Under Actions, you can reply to, edit, share, mark as featured, move, or delete reviews.
Filters: You can apply the available filters to retrieve information you want instantly. Here are some of the filters you can apply to make data management much easier.
a. Rating: To sort reviews based on the average rating the product has received.
b. Photos/Videos: To sort reviews based on if the actual product images/videos have been uploaded by the reviewer.
c. Source: To sort from where the review has been imported. For example: The Trustpilot tag visible in the below-attached screenshot means that the review has been imported from Trustpilot.
d. Verification: To sort reviews based on verification.
Find the complete list of filters here.
Use sorting options related to created time, star ratings, and helpfulness to get your hands on the desired data.
At the top-right corner of the dashboard, you will see the following options.
Export: Export the reviews data for the product. You can export the complete data or download data based on the filters applied.
Refresh: Refresh the dashboard to refresh the data in real-time.
View reviews on your store: The option will take you the review widget of the product you are currently on.
Supported plans
All the functions and features in the review management dashboard are available for Free, Essentials, Pro, and Enterprise plans users except for the Reply to customers feature, which is only available for Essentials, Pro, and Enterprise plans users.
Updated on: 28/01/2025
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